Frequently Asked Questions

Do you offer free estimates?

Yes. Every job starts with a free on-site estimate and walkthrough. You’ll get a clear, written quote with no surprise add-ons later.

What areas do you serve?

We serve Tyler, Bullard, Flint, Whitehouse, Jacksonville, and surrounding East Texas communities.

What kind of tile work do you specialize in?

We handle full custom showers, bathroom remodels, floors, and kitchen backsplashes. From waterproofing to design detailing, every project is built to last.

How long does a typical project take?

Most tile showers take 3–10 working days, depending on size and design. Floors or backsplashes are often completed in just a few days. We keep you updated at every step.

Do you guarantee your work?

Yes. All installations come with a 10-year written warranty covering workmanship and waterproofing integrity. We use only premium materials from trusted brands like Schluter and GoBoard.

Can you help me choose tile and grout?

Absolutely. We’ll help you choose the right tile, grout, and finishes that fit your style, space, and budget. We can meet at your favorite tile shop or review samples together.

Do you require a deposit?

Yes. A 50% deposit secures your project and materials. The remaining balance is due upon completion when everything meets your satisfaction.

How do I schedule a project?

Call or text (430) 444-1016 or message us on Facebook to book your free estimate and get your project on our schedule.

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Why Homeowners Choose JPond Custom Tile

We’ve all heard the contractor horror stories… poor communication, missed deadlines, and projects that don’t hold up. JPond Custom Tile exists to be the opposite of that. We show up when we say we will, keep your home clean, communicate clearly, and deliver results that last decades

Your home deserves craftsmanship that stands the test of time, and we put our name on every job like it’s our own house.